Contact information

Have a question about your order or one of our products? We’re happy to help!

Gentle Goods Co.
Email: gentlegoods.help@gmail.com

Customer Support

For the quickest assistance, please email us and include your order number where applicable.

You can contact us regarding:

• Order and delivery enquiries

• Product information

• Returns, refunds or damaged products

• Changes to an order or delivery address

• Restocks and product availability

• General feedback or other enquiries

Response Time

We aim to respond within 1–3 business days, excluding weekends and Singapore public holidays.

During product launches, sales and other busy periods, responses may take slightly longer. Please avoid sending multiple messages about the same enquiry, as this may delay our response.

Before Contacting Us

You may be able to find an immediate answer in our:

• Frequently Asked Questions

• Shipping Policy

• Return and Refund Policy

• Terms of Service

• Privacy Policy

For damaged, defective or incorrect products, please include clear photographs of the product, packaging and shipping label. An unedited unboxing video may also help us investigate the issue where available.